FAQs

I've Forgotten My Password - What Should I Do?

If you have forgotten your password and are therefore unable to sign in to your account, click on the link on the sign-in page that reads 'forgotten your password?' and we'll send you an email reminder.

 

An Item Is Missing From My Order - What Should I Do?

Please check your order confirmation first, by looking at the confirmation email we sent you or the form included with your delivery. This will list the exact items that should be in your parcel. If a product has been left off your order and is not in your parcel, please contact us immediately.

 

Why Should I Save My Payment Details?

Your checkout process will be easier and quicker for future purchases if you save your payment details. After you have entered your payment details they will be stored in your account so they will automatically appear when you make your next order.

 

Why Do I Need A Password?

Using a password allows you to create a secure account where your contact, payment, delivery and order history details can be stored. You won't have to enter your details again for a future order. You can sign in to your account at any time to edit your details and also to view and track the status of any orders you have placed. Your password is unique to your email address and ensures that your account details remain secure.

 

Why Do I Need To Sign In?

When you register with us for the first time you will create your account page which contains your contact, delivery and payment information. Your details will be securely stored making subsequent checkouts much faster.

When you sign in, you'll also be able to see your order history, track an order, create a wish list and edit your account details at your own convenience.

It is also possible to make a purchase as a guest, without creating an account.

 

Why Do I Need To Enter My Email Address?

As a customer of Zaliwana Accessories, your email address is how we identify you and your individual account with us. We will email you with your order confirmation details as well as our Zaliwana Accessories newsletter (if you choose to receive it).

 

How Do I Use A Promotional Code?

Promotional codes are used to apply a discount to your order. If you have a promotional code, this should be entered during the checkout process. Enter the promotional code where requested and press ‘submit’ and then click on ‘checkout’. You will be able to see the discount applied to your order on the Confirmation section of the checkout process.

Please make sure you check the conditions of your promotional code. If your code fails to work this could be due to the expiry date on the offer or because an item in your shopping bag is not part of the promotion.

 

Do You Sell Gift Vouchers?

Yes, we offer two types of Zaliwana Accessories gift vouchers.

E-gift vouchers – these can either be delivered immediately upon purchase or at a future date. Simply select your preferred delivery on the e-gift voucher page. You will receive email confirmation that the e-gift card has been sent to your recipient.

Gift voucher – these paper vouchers will be posted to your recipient and will require a signature on arrival. We are unable to send gift vouchers outside of the UK or to any BFPO or PO Box addresses.

 

Can I Return An Item Received As A Gift?

If you are not happy with a gift you have received from Zaliwana Accessories you can return it to us.

If you have a receipt or dispatch note, please complete the returns form sent with your dispatched product and select 'returning a gift'.

Return your gift to: 6 Kenilworth Gardens, Staines-Upon-Thames, Surrey, TW18 1DR. Please ensure the packing is secure to prevent damage during delivery. We cannot take responsibility for products that are being returned and subsequently damaged, through no fault of our own, during delivery.

We can exchange your item for another preferred product. If you select a cheaper product we will credit the difference to the bank account of the payer or if you select a more expensive product we will require payment for the additional amount.

Please let us know if you would prefer that the payer’s account is credited for the gift and this can also be arranged.

Please contact us if you do not have a dispatch or delivery note and we’ll help resolve the matter.

 

Help, I'm Having Technical Problems!

If you are having technical problems, contact us and we'll be pleased to help.