Privacy Policy

Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.

Collected Information

We collect personal information when you create a Zaliwana Accessories account, join our email newsletter list, or when you contact us with a comment, question or complaint. This may include, for example, your name, email address, postal address, telephone number and your product preferences.

Our Email List

When you sign up to receive our email newsletters, we may also collect optional information such as your name, post code and product interests. We use this personal information to tailor our email messages and to enhance our product and service offering.

Customer Service

When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to monitor and/or improve our products or website.

Website Information Collected

You can visit this site (zaliwanaaccessories.co.uk) without telling us who you are and without providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.

We use cookies and similar technologies to collect information about the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognise you when you return. We use cookies to better understand your use of our website so that we may continue to refine and improve it. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on the Zaliwana Accessories website.

Information We Share

We may transfer (or otherwise make available) your personal information to other third parties who provide services on our behalf. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorised to use your information in any manner other than in helping us to provide you with products and services or as otherwise required by applicable law.

We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.

Retention of Personal Information

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.

Security of Personal Information

Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorised service providers who require such information for the purposes described in this Privacy & Security Policy.

To provide you with an increased level of security, online access to certain personal information may be protected with a password which you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

Direct Marketing: Email and Post

If you have chosen to receive emails from Zaliwana Accessories, we will offer you advanced notice of sales, promotions, new merchandise and Zaliwana Accessories news. Email addresses provided to Zaliwana Accessories are only used internally for the purpose of sending you communication from Zaliwana Accessories. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, please contact us at enquires@zaliwanaaccessories.co.uk. You may also click on the unsubscribe link at the bottom of our emails. We will remove your name from our email list as soon as possible. Please recognise that you may receive another email before we are able to remove you.

If you receive direct mail letters from Zaliwana Accessories, it is to offer you advanced notice of sales, promotions, new merchandise and Zaliwana Accessories news. Postal addresses provided to Zaliwana Accessories are only used internally for the purpose of sending you communication from Zaliwana Accessories. We respect your privacy rights and will not sell or rent your postal address to other companies. If you would like to be removed from our postal list, please contact us at enquires@zaliwanaaccessories.co.uk. We will remove your name from our list as soon as possible. Please recognise that you may receive another direct mail letter before we are able to remove you.

Policy Changes

We may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy & Security Policy in place at the time your information was collected.

This Privacy & Security Policy was approved on 29 January 2015.

Contact Us

Feel free to contact us with any questions about our Privacy & Security Policy or the manner in which we treat your personal information or to withdraw your name from an email or other marketing list.

If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please contact us as set out below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections.

EMAIL: enquires@zaliwanaaccessories.co.uk
POST: Zaliwana Accessories, 6 Kenilworth Gardens, Staines-Upon-Thames, Surrey, TW18 1DR.

Zaliwana Accessories is a trading name of zaliwanaaccessories.co.uk (VAT number 993 231310).